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Customer Success Manager

Marketing

Singapore

Full Time

Who we are:

Our Singapore based startup is looking for an Customer Success Manager to join our growing team in Singapore. The digitization wave of the commercial real estate industry in Asia Pacific is ongoing. The digitization wave of the commercial real estate industry in Asia Pacific is ongoing. Talox is at the forefront of this movement by providing a purpose built, commercial leasing and asset management cloud platform designed for landlords and agents. Our service enables our clients to use lease data to improve productivity and gain unique insights of their building through big data analytics.

 

Talox was conceptualized in 2016 and launched in 2018 by real estate professionals. We are headquartered in Singapore and have the vision to become the leading Asia Pacific real estate technology solution for the commercial real estate industry.

 

At Talox, we value hard work, creativity, and ingenuity. We are a closed knit team that is unafraid of disrupting the status quo. We try to have fun along the way, and like to take our breaks over a table tennis game in our wework office. Sometimes there are tough times, but that's part of start-up life - but one thing is guaranteed, we’re all learning a lot along the way.

You should contact us if you are:

Your skillset:

  • You will own the accounts of various clients who range in location, size, operations and needs.

  • You will teach both the CS team and wider company your industry findings from working directly with asset managers, property managers and other key contacts.

  • You will learn about the proptech industry, the commercial real estate industry and how Talox is transforming those spaces for our clients.

  • You will Improve our quality of relationships between our internal team and our clientele. Ensuring that we are providing the most effective and efficient support in a timely manner. 

  • You will become an expert on the Talox platform and commercial real-estate tenant engagement practices

  • You will conduct regular site visits to client properties across Asia Pacific to execute onboarding and launches 

  • You will establish and run regular status meetings with clients

  • You will provide recommendations, best practices and on-going support

  • You will generate client reporting and conduct ongoing business reviews

  • You will identify opportunities for expansion

  • You will maintain a detailed record of client interactions, projects and progress

  • You will coordinate with internal support/training teams to deliver additional client training as required 

  • You have at least 4 years of experience in client-facing Customer Success, Community Management, or Account Management preferably in an enterprise SaaS business

  • Thriving in an autonomous environment

  • Positively realistic with a meticulous attention to detail

  • The kid who always asked “Why?” too much

  • Happy to travel at least 1 week per month across Asia Pacific 

  • Self-starter who knows how to prioritize and problem solve

  • Able to work across teams in a fast-paced startup environment both remotely and in-office

  • Customer-centric and naturally curious

  • Able to communicate technical requirements and able to understand the importance of them and their business impact