We’ve added a feature, enhanced a feature, and made a lot of little improvements. It’s been a tough year and we’ve added some features that we hope will help make dealing with the repercussions of the pandemic a little easier.
Digitizing and optimizing internal systems and processes has to be the first step, otherwise you are not building on a solid foundation and your attempts to digitize and provide better customer experience will inevitably miss the mark.
Reducing internal friction is first step in improving customer experience
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